Return Policy

Order Cancellation

We can cancel your order before the product is shipped or manufactured. If your order is canceled, you will receive a full refund. We are unable to cancel an order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have 14 days from the receipt of their order to request a return. To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in its original packaging. A receipt or proof of purchase is required for all returns. Please do not send your purchase back to the manufacturer. Shipping fees are only charged once (including for returns); no restocking fees will be applied to consumers.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will automatically be credited to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please check your bank account balance first. Then, contact your bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund appears in your account. If you have done all of this and still have not received your refund, please contact us at service@celestynxabc.com.

To obtain the return address, please contact our customer service team at service@celestynxabc.com.