FAQ
How do I place an order?
To submit your order:
To submit your order:
- Select your desired products and add them to your shopping cart.
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You can proceed with the checkout process either through our website checkout or via PayPal.
- Through the website: Click the green "Checkout" button on the right side of the screen.
- Via PayPal: Click the PayPal button.
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You will be redirected to the customer information page. You will need to enter your:
- Email address
- Name
- Shipping address
- If you have a valid discount code, you can enter it in the "Discount" field on the right side of the screen. Make sure to click the "Apply" button so that the discount is calculated and deducted.
- Click the "Continue to shipping method" button. Verify that the shipping address is correct (if it differs from your billing address). Once you are ready, click "Continue to payment method."
- Enter your payment details. You can check the box indicating that the shipping and billing addresses are the same if applicable.
- Once the form is complete, click "Complete order." You will be redirected to an order summary screen. You will receive a confirmation on your screen as well as a second confirmation via email.
If you encounter any issues during the checkout process, please feel free to contact our customer support team at: service@celestynxabc.com.
What should I do if I receive missing or incorrect items?
If you receive missing or incorrect items, please contact us immediately at: service@celestynxabc.com. Please state your transaction number (order number) and provide proof (file size must not exceed 1 MB). We will ship the correct product to you at no additional charge and we will not ask you to return the items sent by mistake! Keep them as a gift.
If you receive missing or incorrect items, please contact us immediately at: service@celestynxabc.com. Please state your transaction number (order number) and provide proof (file size must not exceed 1 MB). We will ship the correct product to you at no additional charge and we will not ask you to return the items sent by mistake! Keep them as a gift.
How do I know if my order has been shipped?
You will receive a shipping confirmation email containing your tracking number and the details of your purchase.
You will receive a shipping confirmation email containing your tracking number and the details of your purchase.
I want to change the items I ordered. What should I do?
Modifying an order is only possible on the same day the order is placed, or up until 11:00 AM (PDT, UTC-7) on that day. For any modifications, please contact us at: service@celestynxabc.com.
Modifying an order is only possible on the same day the order is placed, or up until 11:00 AM (PDT, UTC-7) on that day. For any modifications, please contact us at: service@celestynxabc.com.
How do I add items to my cart?
To add items to your cart:
To add items to your cart:
- Visit the page of the product you wish to purchase and select your preferred options.
- Click the "Add to Cart" button to go to the "Cart" page.
- Enter your desired quantity in the "Quantity:" field near the item image. Once the quantity is set, you can continue shopping or proceed to checkout.
How do I view the contents of my cart?
To view the contents of your cart, click the Cart icon at the top of the website. You can easily modify the quantity of each item by updating the listed value. You can remove an item by clicking the "Remove" link at the bottom of the quantity list.
To view the contents of your cart, click the Cart icon at the top of the website. You can easily modify the quantity of each item by updating the listed value. You can remove an item by clicking the "Remove" link at the bottom of the quantity list.
How do I remove items from my cart?
First, click the "Cart" icon at the top of the page to view all items. Find the item you want to remove and click the "Remove" link next to its quantity. This action will automatically delete the item and refresh the page.
First, click the "Cart" icon at the top of the page to view all items. Find the item you want to remove and click the "Remove" link next to its quantity. This action will automatically delete the item and refresh the page.
How do I change the quantity of an item in my cart?
Click the Cart icon at the top of the page to view your items and their quantities. To modify the quantity, change the value in the "Quantity" field. The totals and corresponding prices will update automatically.
Click the Cart icon at the top of the page to view your items and their quantities. To modify the quantity, change the value in the "Quantity" field. The totals and corresponding prices will update automatically.
Which browser do you recommend for your site?
We recommend using Google Chrome, Safari, Firefox, or Microsoft Edge.
We recommend using Google Chrome, Safari, Firefox, or Microsoft Edge.
What payment methods are accepted?
We accept major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
We accept major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How do I pay via PayPal?
PayPal is one of the easiest ways to pay online. After adding your products to the cart and reaching the final checkout step, click the PayPal button. You will be redirected to the PayPal website to securely enter your payment details.
PayPal is one of the easiest ways to pay online. After adding your products to the cart and reaching the final checkout step, click the PayPal button. You will be redirected to the PayPal website to securely enter your payment details.
How do I use a promotional code?
To use a promotional code:
To use a promotional code:
- Select your products and click the green "Checkout" button.
- You will be redirected to the customer information page where you will enter your details.
- On the right side of the screen, find the "Discount" field.
- Enter your promo code and click "Apply." Make sure the discount is properly applied and active, as shown in your order summary.
Return Policy
Please review our "Return Policy" page for more details.
Please review our "Return Policy" page for more details.
Customer Support
Customer support is available at any time. We will respond to your inquiries as quickly as possible.
Customer support is available at any time. We will respond to your inquiries as quickly as possible.
How do I return a product?
Please contact our support team at service@celestynxabc.com for step-by-step instructions.
Please contact our support team at service@celestynxabc.com for step-by-step instructions.
What is your order cancellation policy?
Orders can only be canceled on the same day the order is placed, or up until 11:00 AM (PDT, UTC-7) on that day. After this time, orders can no longer be canceled. Contact us at: service@celestynxabc.com.
Orders can only be canceled on the same day the order is placed, or up until 11:00 AM (PDT, UTC-7) on that day. After this time, orders can no longer be canceled. Contact us at: service@celestynxabc.com.
Are payments on your site secure?
Yes. We use standard SSL (Secure Socket Layer) protocols to protect your credit card details and personal information.
Yes. We use standard SSL (Secure Socket Layer) protocols to protect your credit card details and personal information.
Is my data safe when using my credit card on your site?
Payments are processed through highly trusted and secure payment gateways that protect all data using AES-256 encryption.
Payments are processed through highly trusted and secure payment gateways that protect all data using AES-256 encryption.
Will my personal information be protected?
Any personal information you provide to us is kept strictly confidential. It will not be shared, rented, or sold without your express permission, unless required by law.
Any personal information you provide to us is kept strictly confidential. It will not be shared, rented, or sold without your express permission, unless required by law.